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FAQ

Q: Where do businesses have to be located to participate in the program?

A: Here is a map of where the card will be accepted. Restaurants, retailers and attractions in this area are eligible to apply to join. It follows the River City Company footprint (outlined in white). If you are outside this footprint and have questions, please contact dawn@rivercitycompany.com

Q: I already have a gift card program. Why join Yiftee?

A: Wonderful—keep selling your own gift cards! The CommCard brings additional business: bulk buyers, civic groups, and consumers who want options. This way, you’ll attract a new set of customers to your store!

Q: Is there a contract or commitment?

A: By opting in, you agree to the Community Card Merchant Agreement. There’s no commitment other than agreeing to redeem community cards when customers bring them in. You can leave the program at any time by request or at the discretion of Yiftee or River City Company.

Q: Does Yiftee take a cut of redemptions?

A: No. You’re paid the full transaction value, minus your usual credit card processing fee.

Q: How will this increase my sales?

A: Bulk buyers and civic organizations purchase Community Cards in volume. You’ll get your share of those funds when recipients redeem at your store. With some in-store marketing, you’ll drive more redemptions and boost revenue.

Q:  Is there a deadline to participate?

A:  There is not a deadline to register to be a part of the program. We continue to add businesses daily!

Q: How do I sign up?

We will send you an Activation Card— a 10 cent prepaid Mastercard. Running this card in your POS system authorizes your participation. If you have to charge $1 instead, that’s fine too—the charge will decline, but Yiftee will have the information that they need. Once that’s done, you’re ready to redeem! Your business will automatically appear on Yiftee’s Community Card (CommCard) webpage.

Q: Have other Cities developed a similar program?

A: Yes! Over 400 cities have this type of program in partnership with Yiftee. Nashville started their program in late 2020 and it has contributed over $400,000 to local businesses! For every $100 spent using the Nashville Downtown Dollars card, $67 stays directly in the Nashville-Davidson economy. By comparison, a national chain gift card keeps only about $14 in the community!

Q:  What if I can’t key in a Mastercard?

A:  This is very unusual. Contact Dawn@rivercitycompany.com

Q:  Is tipping allowed on the Chattanooga Express Card?

A:  No, unless you pre-authorize the amount with the tip included, since this is a prepaid card.

Q:  Does the eGift Card function as a ‘pre-paid’ credit card regarding automatic tipping hold-backs?

A:  No. It can be redeemed for the full value. But there is no tipping allowed on the Chattanooga Express Card.

Q:  Since the eGift Card is like a Mastercard, can it be redeemed anywhere?

A:  No.  They can only be redeemed at participating locations who have run their Activation Card.

Q:  Can the eGift Card be used more than once?

A:  Yes. They are multi-use and the current balance and expiration date are always reflected on the digital voucher.  Recipients receive monthly reminders to redeem. You can check balance on Yiftee.com or https://c.yiftee.com/check-gift-balance.

Q:  Can I apply a refund to the eGift Card?

A:  Yes. Refunds can be applied to a valid (unexpired) card just as you would to a credit card.

Q:  Can I cancel my participation?

A:  Yes. Anytime, by notifying River City Company. You will be removed from the marketing materials online and can no longer process the cards.